Crew Community Program:

Crew Positions

Coaching Booth

The coaching table has 2 RRI-trained coaches who give initial 30-45 minute complimentary strategy sessions and enroll people to sign up for the coaching program during the event. The sessions help participants identify goals, identify and understand gaps as well as areas of opportunities and helps them see how coaching can help support their goals.

Crew will assist people in receiving a free introductory coaching session with the coaches by standing in and outside booth and handing out forms for people to identify their goals, desires, dreams and frustrations. It is the crew member’s job to separate and protect the coaches from participants when in a private coaching session. It is also your job to explain, if asked that there are a few coaching levels, 75 coaches and that yes, they try their best to match particular coaches to their individual needs. You might have to help participants list their goals if they are stuck. Take general goals and help them become more specific.

Qualities: Good attitude, friendly, outgoing, greeter, warm, bubbly, able to keep boundaries and maintain privacy in sessions. Prefer trained sales people.

Physical: Stand when people are out of the room, otherwise, it is fine to sit.

2+ crew needed.

Product Booth

If you like sales, this is an opportunity to mix with people and meet an immediate need. When participants have an issue or need, this is basically the ‘Solution Center’. The product team needs a strong committed core group ready to work at the front lines. There is a 1 hour training to understand why products are developed, what the core outcomes are from each product, and how to talk to participants. You will run credit card transactions, fill out invoices, use the calculator, use the brochure, and have a good understanding of the various event-only packages. It is important to ask and understand what their outcomes are to best serve the customers.

The expectation is to be here during mornings, breaks and closing when people are out of the room. People are well rewarded who work hardest at the booth.

8+ crew needed.

Customer Service

The goal of customer service is for the client to come and leave as a raving fan, we want them to know we are here for them. We do our best to accommodate their needs. Make sure they are heard, that they are successful as participants, get them to the people they need to help them be successful. Make sure they are empowered.

These positions entail registration for those who are walk-ups, have late registrations or names not found in regular registration. They also handle money back guarantees; and maintain a lost and found and a lock box for expensive lost items. Crew needs to be here before doors and after everyone leaves for approximately 15 minutes after Tony is done. During registration, need 3 crew members at a time, and the rest of the time, 1 or 2 people. It would be great if you’ve done some customer service work in the past.

Qualities: Loyal, reliable, trustworthy, respectful, enthusiastic, compassionate, loving, non-judgmental, be able to provide certainty and safety for participants. Good sensory acuity and be able to meet people’s needs. Best if you have positive energy and a warm personality. Be willing to be taught and open to learning.

Physical: Need to be able to stand hours at a time during registration, after that, sitting and standing is fine, be able to lift about up to 25 pounds. Have some computer skills.

2 crew members needed, more at registration time.

Live Events Booth

Figure out what the person’s next step is, what is most appropriate for the client. It can be getting tickets for UPW, enrolling participants in Mastery, Leadership Mastery, Business Mastery or signing up for Platinum. It is not unusual for participants to sign up family members or friends.

You need to know what the programs are, and it is best if you’ve completed at least Mastery University and Leadership is a plus.

Qualities: Good listening skills, be able to be articulate, outgoing, best if crew has sales experience, build massive rapport, curiosity, confidence and is passionate about the various programs. Give certainty to the customers.

Physical: When customers are present, mostly stand.

1-2 crew members needed.

Foundation Booth

The goals are to 1 – make insure participants are having best possible experience at the event; 2 – raise awareness about the Anthony Robbins Foundation; and 3 – raise money to fund foundation programs, which includes, among others, youth leadership programs, prison program, and basket brigade.

Crew will support the foundation by helping with customer service and sales, security of assets, educate and share information about the foundation. These are great positions for people who have retail experience. On the 2nd to last day of the event, the auction closes and we need committed crew members to help with crowd control, state inducing, supporting the participants and the foundation workers.

Qualities: Love participant interaction, contribution minded people, good listeners, compassionate and able to educate customers. Committed to being on duty during the event, and be able to really have fun.

Physical: Able to be on feet, sensory acuity, people who present themselves well to the public.

4 to 6 crew as a core group, 2 present at all times, during key rush times, we need 10 people.

Registration Process

Note: All crew are involved to some extent with registration. There are two primary positions, see which appeals to you most. And then be flexible to do whatever is needed to make this a smooth process.

State Inducers

Welcoming strangers into the environment. YOU are the first taste of a new life, hope, dreams, what is possible. You are representative of what the entire experience is all about. Comfort and provide certainty to participants when they are apprehensive. Get release forms signed and know where to send people. Very rewarding positions, connect with people and see their transformation throughout the event.

You are NOT sales people, but rather raving advocates of the event. You need to have answers to where things are such as customer service, know the interior of the event hall, rest rooms, each registration area, etc. Remember, even when registration is finished, all crew members are state inducers every time you interact with participants. Be sensitive to their needs.

Qualities: Be able to stay in a high energetic and in peak state. Need to have sensitivity to the feelings of the person you are interacting with, as well as in tuned sensory acuity. Each day tone it up, and when they are tired, be compassionate in bringing them up. At DWD, you want to be checking in with people, making sure they are taking good care of themselves, honoring their needs, water, food, sleep, basics. Smiling often and connecting with people is a plus. It is helpful to be an effective communicator, understand mirroring and matching and be able to adjust to the other person’s tone and energy level. Be a quick learner and be able to think on your feet.

Physical: Be able to stand long periods of time. Good shoes are recommended. Show self-confidence, be comfortable in dealing with strangers, good health, respect for self, neat and well dressed.

Registration

(At Tables) Greet participants, help them feel welcome and give them certainty that they are at the right place. This is a great opportunity to really connect with the participants. Make sure all paperwork is complete and forms are filled out properly. Answer questions and give surety and certainty to participants. If you do not know the answer, you will find it.

Qualities: Use your sensory acuity skills, build rapport, out-going, cheerful disposition, have good mirroring skills, be curious about what the participants need/want/desire. Organizational skills are beneficial.

Physical: Stand during registration, have positive body language, there is some bending over looking for forms and organizing the tables.

People are needed to help load-in/out (warehouse) team to carry heavy boxes and distribute the necessary materials to the tables.

Main Room

Microphone Running

Support Tony on stage by getting to participants safely and quickly, so they can interact with Tony. Important – you will be communicating with loggers re: Team #, last name, first name, spell last name articulately and quietly. It is very important to stay out of the camera shot. These are rotating positions, 2-4 hours at a time.

Qualities: strong sensory acuity, persistent, standing by to make sure communication continues and is clear. Make sure the mic is up near participant’s face and they can be heard. Be able to multi-task. Be able to temper own adrenaline rush and again, keep safe.

Physical: fast, flexible, need to be able to be in the background, not foreground, need to be physically fit. Able to cover @ 400 people each and get there in about 4 seconds.

Door Greeters

You set the tone for the day, lift their state, have great energy, look for wrist bands and badges, and are aware of anything that looks suspicious and alert security. You are in charge of crowd control outside the door, and need to keep people a certain distance away from the doors before and during the event. You are the ‘information-booth’ person for many people, so you need to know where everything is – what, where and who can meet their needs.

Once everyone is inside the room, help motivate participants to get back to their seats. When someone is leaving or entering the room, make sure they stop running and do not trample others. You really need to show up on time.

Shifts are approximately 2 hours.

Qualities: Multi-tasker, strong rapport with participants, good eye contact, a sense of humor is a must, sincerity and patience, be a people person, be compassion and have really good sensory acuity.

Physical: Need to stand on feet a long time, have high energy, exude positive energy. Be able to keep hands high and give high fives to all participants walking through the door.

Ushers

Crew are in charge of operation of the room from the participant’s level. Make sure participants are seated efficiently. For example, at DWD, ushers must know where teams are seated. At UPW ushers fill in spaces in the front of the room first. We assist in getting people in the room, and keeping the energy high in the room. We are the eyes of the production stage. One goal is to minimize visual distractions in the crowd for Tony, while remaining invisible to him.

These distractions may be people leaning against the walls or taking photographs. Ushers make sure people do not get involved in the camera views to provide clear camera shots with minimum distractions. It’s important to keep isles clear by making sure people are not sitting on the floor or standing against walls. In addition to security, medical and production stage, we are an extra set of eyes and ears to make sure participant’s needs are met and their safety and comfort is insured. We assist door-greeters, hand-out personnel, production stage, medical, and security when needed.

Qualities: You need to be able to build great rapport and energy with participants. Flexibility and being willing to help in any capacity to insure the success of the event, very observant, attentive, diligent, high sensory acuity, good communication skills within usher team and with participants. High energy level is preferred.

Physical: helps to be physically fit and flexible, you need to be able to go through the aisles low to the floor, as well as jumping in the air to keep energy at a maximum level.

Logging

Purpose is to capture what Tony says. Tony does review the logs for any new content he may have created, or a particular share. There are three positions:

  1. Syntax – recording times of chunks of content off a syntax sheet, very simple, yet accuracy is important. Time is recorded often so you need to stay focused and on track.
  2. Computer – typing everything that is said by Tony and other presenters and participant shares – prefer 65 + / minute typing. You can NOT go into a trance state listening to Tony. It is your job to get down everything Tony says. Do not add your own language.
  3. Editing – Documents are edited every half day or so, for spelling, typos and formatting.

Loggers work with the Creative department, Production team and Trainers. One benefit is that you absorb the content at a deeper level. Additionally, you get to see the event from a different perspective and learn more about how it is run from behind the scenes. You can see the whole room at a glance.

Shifts are approximately 1 hour.

Qualities: Flexibility, sensory acuity, patience, focus and not be distracted, not go into trance when Tony is talking, speed, quick decision making ability, typing skills as described above, be organized and efficient.

Physical: Sit for an hour at a time. Take care of your needs – wear appropriate clothing as the room is cold, bring your water bottle and a snack.

Production Support Captain

You coordinate the production team, and the schedule. The team works closely with Production Staff and the Main Room Manager. There are 6 positions on the team – 2 stage guards, 1 production helper, 1 teleprompter, and 1 relief person. Know all positions, be able to work each position to help and fill in when needed.

Shifts are approximately 4 hours.

Qualities: Organized, confidence in team members, be able to delegate, show up on time, committed, big-picture oriented, this is a high degree of responsibility position, be able to give production team and support team the certainty they need to do their jobs well.

Physical: Able bodied, up and down stairs, bending, lifting, and running errands.

Teleprompter

On stage Tony has a screen that tells him what time it is, what segment he is on, what time they started it, when it was scheduled to be completed, and if started at a different time, what is the scheduled, anticipated time of completion. This is updated every 5 minutes. You basically type this information into a word document, so you need to know MS Word and type around 45 wpm +. Occasionally, the Main Room Manager will tell you to send a particular message to Tony.

When Tony chooses a participant, you type in the vital information trainers send you to type. You get to be in the room and around the production personnel.

Shifts are approximately 4 hours.

Qualities: Remaining calm, not take things personally, ability to stay focused, work quickly with word under pressure.

Physical: Ability to sit for 4 hour shifts.

Stage Guard

On the production stage area, you stop people who are not supposed to be up there. If unsure, ask your contact on the production stage. It is important to not be in the way of the production staff.

Shifts are approximately 4 hours.

Qualities: Common sense, able to make quick judgment calls, has some authority with people and be able to maintain boundaries.

Physical: Sitting most of the time near the stairs of the production stage, and stand when need to.

Stage Helper

On the back production stage – go-getter for Main Room Manager, this includes taking things to lost and found, keeping him or her hydrated, taking seat counts, have to do runs to the production room to help them. You get to be in the room a great deal of the time.

Shifts are approximately 4 hours.

Qualities: Ability to act quickly when called upon, know where things are located, flexibility, nurturing aspect, appreciate taking care of others.

Physical: Sitting most of the time.

Handouts

Work closely with production on what handouts are required for the event. There is a Handout Master List for each event. 3 committed people are needed, but during handout time, 8 – 10 people are recruited, usually from the door and usher group. Every morning work with Charles by looking at the syntax and the master list to estimate times for handouts. Work each day with Rick (load in-out) to get the boxes for that day to the back table. Talk to the team trainers to find out how many people are on each team on the first day of the event and how many people are in the room. When forms are anticipated for each team, give the correct amount to each trainer prior to the exercise. Have them sign that they received the handouts. Keep the table clean and orderly.

Qualities: Very organized, precise, cheerful, able to create rapport with the trainers, attention to detail, coachable, good sensory acuity, be able to answer general questions participant’s have who are walking by the table, you have to take charge and get the job done, flexibility, and do not taking things personally.

Physical: scoot down and quickly pass out papers, sometimes stand a long time until Tony asks for handouts, sit on floor and get up quickly, you need to be able to hand out papers while crouching over really low and staying out of the camera’s view. You are primarily in the room listening to the program. Bending over collating documents, using hands/fingers A LOT. Need to maintain a presence in the room.

Multi-lingual Staff

Registration dealing with issues re: translating some forms, questionnaires, waiver forms, doing customer service and translating for them. Hand out headsets and translate that information, you end up being registrar, state inducer, customer service rep, information booth, and head-set distribution center. You may have to go to team meetings and translate for leader and trainers. If you are in another country, sit near mic runners, and you stand next to participants. You help trainers by translating notes for them during the event that are sent around to all participants. Know and follow systems and rules for registration and handing out headsets. We also translate for people to purchase products and at times, translate for people at the coaching booth.

Qualities: Sensitive to customer needs, compassionate, be able to build rapport with participants, understanding the culture of who you are working with, sensitive to customs and needs, be able to explain what to expect of the translators, patience, flexibility as you are called upon whenever there is an issue with language communication.

Physical: Standing a great deal during registration and dealing with headsets. Long days as headsets are handed out before the event and collected each day.

AV Support/Video Logger

Capture event onto video and cassette and make sure event is always recorded and time stamped. Record any significant event on stage for easy retrieval later.

These are only positions for professional AV personnel.

Crew Room

Crew Food Prep

This is one of those jobs for people with a servant mindset. You must learn what shopping venues are available at each event location, sign people up for the food plan, collect money, balance the budget of what can be spent per day, purchase food, prepare food, clean up after food prep, clean up after participants who don’t clean up after themselves. You must balance the needs of vegans, vegetarians, meat eaters, junk food eaters, raw food only eaters.

The goal is to be congruent with philosophies of Tony Robbin’s Living Health. Manifest a vehicle large enough to transport all the food. The job continues late into the night, dishes, etc. You get to meet everybody, talk to every crew member; most people are filled with gratitude for the preparation of the food.

Qualities: You got to love service! Tolerance and patience. Need to be able to be firm and have strong boundaries. Need to be creative on how to balance between people’s various dietary needs. Be able to prepare meals without ovens, and without proper equipment. Calculate servings, purchasing and preparation of food for the correct amount of people. Need to be able to find local stores and find good deals in a quick manner.

Physical: Be able to life 50 pounds at a time. Physically demanding positions. You need to be physically fit. Mentally taxing. You are on most of the day, up early before others preparing food, about 1 hour or more before crew arrives.

Miscellaneous/Various Other Positions

Load Out Team

At end of the event, we need people to pack up the stage, main room, production riser, leadership rooms, crew room, foundation, products, coaching, platinum, live events booth, creative, craft services and production offices.

Shifts are approximately 1-2 hours.

Qualities: Committed to stay at the end of the event, plan your flights accordingly, team player, energetic, good at packing and organizing equipment.

Physical: Expect to work approximately 1 – 2 hours, be physically fit and be able to lift or move or roll large heavy items, from packaged goods to oversized cases.

Everyone stays for 1-2 hours after the event to speed up the load out. We need approximately 6 people to help beyond that for a couple of extra hours.

Medical Team

The medical team primarily does triage, but does NOT give medical treatment except for minor medical needs such as ice packs. Many medical issues can be correlated to de-hydration. The medical crew on duty carries radio, and answers medical pages from production stage. The Crew captain needs to call local hospital, interact with local hospital and get numbers for triage, ER nursing manager, and maybe the medical director ahead of time to build rapport and to let them know we are here. All medical crew are responsible for walking and knowing the venue, know where oxygen and defibrillators are, exits, phones. Each member carries an information sheet which includes hospital information, taxi numbers, EMT #, and main Emergency Department.

Senior leaders let the medical teams know if there are medical issues they need to be briefed on. There is a medical orientation walking venue; you MUST know where you are to tell EMT or hospitals exactly where you are. Crew follows-up on people who had to leave venue for medical reasons. The mantra for the medical team is to treat for the worse and hope for the best.

Shifts are approximately 4 hours, but you may be asked to be always available.

Qualities: Must be a Doctor, Nurse Practitioner, Physician Assistant, Nurse, EMT, Respiratory Therapist, Paramedic, Fire-fighter. Flexibility, compassionate, good to have a calming influence, reassuring to patients, know how to build rapport with participant, be a critical thinker, be able to make rapid assessments and take action and know how to make appropriate referrals. You need the ability to pay attention to details and documentation. You need to integrity be responsible for commitment to shifts.

Physical: Carry radio and medical bag and be available. Most shifts are 4 hours but you may be asked to always be available.

Local Area Runners

Typically, 5 or so people are needed who live in the local area and know the town/city, and have a car. These people could be called upon to run to restaurants or local stores for production staff, lobby booth workers, Loren or anyone involved in the event. Another requirement might be to prepare a list for Gary King and Loren listing the local hospital, walk-in clinics, pharmacies, restaurants, Costco, Lowes, Home Depot, Whole Foods, Organic markets, 24 hour supermarkets, Sam’s Clubs with hours of operations.

Qualities: Be flexible and available, responsible with money, not take things personally, and know the area and what is available.

Physical: Be quick and efficient. You might have to lift heavy items, if you can not, take someone strong with you.

Things everyone does:

Dancers, handouts, zen room, registration, assist with incantation walk, help get participants back into the room, help keep energy level high and make sure participants are safe and their needs are being met, participate in crew meetings, take care of SELF and watching out for other crew members so we are all hydrated, have eaten, slept, basic foundational needs are met. We know who to ask for help when it is needed. Whole crew is basically on security alert and safety is primary.