When confronted with a challenge, disappointment, stress or deep hurt, how do you respond? There are four ways that people deal with emotions – they avoid, deny or use their emotions to compete for significance, or they can choose to learn from and use their emotions to guide them. Non-leaders are controlled by their emotions, but true leaders are masters of their emotions. Leaders have mastered the ability to use their circumstances and their emotional responses – good or “bad” – as opportunities for growth and change. Learn to shift your own responses from those of a non-leader, to those of a leader.