News

UPW San Jose is Postponed

Posted by: Team Tony

We are extremely disappointed to announce that we have no choice but to postpone the Tony Robbins’ Unleash the Power Within (UPW) event planned for Thursday, March 12 through Sunday, March 15, 2020 in San Jose, California.

The governor of the state of California has recently declared a state of emergency and unfortunately, San Jose is now being called a hot zone region. Facebook and Alphabet Inc.’s Google have also canceled upcoming multi-day conferences based on health officials’ most recent recommendations.

Our team, along with the venue’s management, has done everything possible up until the last minute, to safely hold the event as planned. However, daily changing conditions, public health & government guidance, international travel restrictions, and escalating distress in Santa Clara County brought on by the unfolding global coronavirus (COVID-19) concerns have forced this decision.

As always, we will do everything within our control to take care of and safeguard our participants’ well-being. We had followed all suggested health and safety protocols and guidelines and will be utilizing them at future events no matter where they may be.

We know that 12,000 people were still committed to attending this event and we are very conscious of the massive inconvenience that this causes. We encourage you to reach out to your airline and hotel accommodations, many of whom have amended their policies in light of the coronavirus issue. The last thing we would ever want to do is disappoint our audience or fail to meet its needs. In fact, this is the first time in over 40 years that forces outside our control have caused us to postpone an Unleash the Power Within event.

We know how many of you were looking forward to this experience, and as always, we remain ready to serve and deliver. The good news is we are already working to reschedule this event in the near future for the thousands who planned to attend.

We will be in communication with the details of your options for all of our registered UPW San Jose participants in the next 72 hours. We appreciate your graciousness, understanding, and flexibility as we all deal with these unique circumstances together.

FAQs

1. Why was UPW San Jose postponed? 

Our team wanted to do everything we could to still serve you and help you reach your personal breakthrough at UPW. We were 100% prepared to safely put on this event, taking the proper precautions suggested by the CDC to do so. However, the governor of the state of California then declared a state of emergency, stating that San Jose was a hot zone region for COVID-19 (coronavirus). We have been and will continue to monitor the situation and follow changing daily local conditions, public health and government guidance, international travel restrictions, and escalating distress in the immediate area. The combination of all of these factors led us to ultimately, and reluctantly, make the decision to postpone the event. In 40 years, we have never postponed a UPW event and we were hesitant to do so. The last thing we would ever want to do is disappoint you or fail to meet your needs.

2. I am a current UPW San Jose 2020 registrant – what are my options?
You can now select one of the following options for your event ticket and if you choose to attend one of the three UPW options below, you can bring a guest with you for FREE.* Tony’s gift to you!:  

a. Attend the rescheduled UPW in San Jose, August 7-10, 2020

b. Transfer your ticket to UPW Chicago, July 16-19, 2020 

c. Transfer you ticket to UPW New York Area, November 12-15, 2020

d. Transfer the full cost of your ticket to other products and services – you can use it for coaching sessions, digital training programs on the Breakthrough App, peak performance supplements, Tony’s revolutionary time and life management system, or put the amount paid for your ticket toward another event, like Business Mastery Las Vegas, August 19-23, 2020! 

Click https://pages.tonyrobbins.com/UPW-San-Jose-Cancel-Change-Campaign_UPW-San-Jose-2020-Options.html to make your selection.
*Limited seats available while supplies last

3. Which enhanced health and safety protocols have been instituted to help safeguard the health and safety of future UPW events?

We are working closely with event venues to enhance cleaning and other health and safety protocols at the event suggested by the CDC and local health authorities. These include:

a. Placing alcohol-based hand sanitizer dispensing stations in high-traffic areas in the venue

b. Increased signage reminders at various points throughout the venue directing people to regularly wash their hands in line with CDC guidelines

c. Proactive cleaning and increasing the frequency of disinfectant procedures on tables and other surfaces 

d. Medical personnel are being retained and deployed at our events; a team of paramedics onsite during all open event hours and access to a fully equipped first-aid station on site. Health providers will be provided with protective masks.

Ahead of the event, we strongly recommend registered participants to follow these public health guidelines when deciding whether they should come:

• If you are feeling sick with a fever, cough, shortness of breath or similar symptoms, you should stay at home and contact your healthcare provider
• If you are in a high-risk group of contracting illnesses generally, including a member of the elderly population; or 
• If you have an immune-deficiency related illness, then you should also consider not coming to the event (please contact your health care provider to determine if you fall within this category)

4. What if I booked my hotel or accommodation through the Tony Robbins portal/passkey or with tonyrobbinshousing@helmsbriscoe.com?

We have cancelled all reservations on your behalf and the hotels will not be charging any cancellation fees because of the situation. These hotels include:*

• AC Hotel San Jose Downtown
• Avatar Hotel
• Biltmore Hotel & Suites
• Candlewood Suites Silicon Valley/San Jose
• Courtyard Milpitas Silicon Valley
• Courtyard San Jose Airport
• Crowne Plaza San Jose Silicon Valley
• DoubleTree by Hilton San Jose
• DoubleTree Campbell Pruneyard
• Embassy Suites Santa Clara
• Fairfield Inn & Suites San Jose Airport
• Fairmont San Jose
• Four Points by Sheraton San Jose Airport
• Holiday Inn Express & Suites San Jose Airport
• Holiday Inn San Jose – Silicon Valley
• Hotel De Anza
• Hyatt House Santa Clara
• Hyatt Place San Jose Downtown
• La Quinta Inn & Suites by Wyndham San Jose Airport
• San Jose Marriott
• Santa Clara Marriott
• SpringHill Suites San Jose Airport
• Staybridge Suites San Jose
• The Westin San Jose
• Wyndham Garden San Jose Airport

*If you booked directly with any of the hotels above, please see #5 below. 

5. What if I did not book my hotel or accommodation through the Tony Robbins portal/passkey or with tonyrobbinshousing@helmsbriscoe.com?

Unfortunately, if you booked your travel outside of Tony Robbins’ partner hotels, we are not in a position to influence the cancellation and refund policy of your chosen accommodation. We are deeply sorry for these unforeseen circumstances and we understand the personal inconvenience and frustration it may cause you. Please note that most airlines, hotels and other travel services are offering reduced or waived cancelation fees and more lenient refund policies in light of COVID-19. However, please understand that since UPW is simply postponed and not canceled, you may not receive a full refund in all cases. We encourage you to reach out directly to your booking agent and check for their most current policies.

6. What is the best way to stay up to date with the most recent information regarding my event? 

a. Check your email for further communications from us 

b. Contact your account representative

c. Contact the Tony Robbins Customer Service Team at 800-488-6040 (press 6) or email CustomerService@TonyRobbins.com. Our service professionals are completely up to date on the current situation and are trained to handle your specific inquiries about this event. 

d. Join our official event Facebook Group here: https://www.facebook.com/groups/UPWSanJose2020/

7. Are there plans to cancel future events?

We have no plans to postpone or cancel any other events at this time. We will continue to monitor and evaluate the situation as it develops.