Unleash the Power Within Virtual Terms and Conditions


1.    Payment

  1. Customer tuition must be paid in full at time of enrollment into the Virtual UPW Event.

2.   Transfer, Default, Cancellation, Termination, and Damages Fee

  1. Transfer: For one time only, Customer may transfer the event enrollment for the Virtual UPW Event from the originally purchased event date to the next desired and available date, without any additional charge. After an initial transfer to another Virtual UPW event, Customer may transfer their Virtual UPW Event enrollment subject to a $75 transfer fee for each subsequent transfer. In order to transfer, you must do so by notifying RRI in writing to tonyrobbins.com/help. In the subject field, put ATTN: Virtual UPW Event Transfer. Enrollment is on a first come, first serve basis determined by the date of enrollment. If Customer chooses to transfer, Customer will relinquish priority standing in the event for which Customer enrolled. Transfer to a Live UPW Event is not permitted.
  2. Default: Customer’s account must be current under these Terms before the start of the virtual UPW Event.
  3. Cancellation: Customer may cancel this transaction by submitting to Robbins Research International, Inc., prior to midnight of the third business day after your initial purchase, and prior to the Virtual UPW Event. Notice must be submitted to tonyrobbins.com/help with “Attn: UPW Cancellation” in the Subject field. Faxed notices will not be accepted. After the third business day, Customer may cancel this transaction in the same manner as noted above and will be subject to a $195 Damages Fee, since it would be extremely difficult and impractical to assess actual damages suffered by RRI in the event of Customer’s cancellation.
  4. Refunds will be issued within 4-6 weeks based on original method of payment.
  5. No-Show: No refund or other credit will be provided if Customer fails to both 1) attend the Virtual UPW Event on the Virtual UPW Event dates and 2) obtain advance written consent from RRI, as provided in section 2.A., and 2.C. herein.
  6. Satisfaction Guarantee: Once the Virtual UPW Event commences, if not completely satisfied with the Virtual UPW Event, Customers seeking a refund will need to visit the virtual event Help Desk via their event dashboard and receive the Satisfaction Guarantee form link from the RRI Customer Service Team during the Day 2 meal break at the Virtual UPW Event. Once received, the Customer will need to fill out the form in full during the meal break for their request to be honored, if eligible. REFUNDS ARE AUTHORIZED AT THIS TIME ONLY. In the event Customers are unable to access the Virtual UPW Event Help Desk, Customers may alternatively request a refund or transfer during the Day 2 meal break by going to tonyrobbins.com/help and submitting their request to the RRI Customer Service Team with “UPW Satisfaction Guarantee” in the Subject field. To be eligible for a refund, Customer must have attended the Virtual UPW Event up until the Day 2 break and request your refund through the methods as provided in this Paragraph. At Customer’s option, we will apply Customer tuition to another event (less the retail value for any Breakthrough program received by Customer), or send Customer a full refund (less the retail value for any Breakthrough program received by Customer) within 4-6 weeks based on the original method of payment. Once you apply for the Satisfaction Guarantee at this time, you will no longer have any access to the Virtual UPW Event, and you agree to delete at that time any materials provided to you, including without limitation the online UPW workbook. Complimentary enrollments are not eligible for refund or credit.

3.   General Provisions

  1. Warranties: Customer acknowledges that Customer is not relying upon any warranties, promises, guarantees or representations made by RRI or anyone acting or claiming to act on behalf of RRI unless it is in writing and made a part of these Terms. All advertising material and all prior representations or agreements, if any, whether oral or written, are hereby superseded by these Terms. These Terms contains the entire understanding and agreement between Customer and RRI, and no addition or modification of any of the terms herein shall be effective unless set forth in writing and signed by Customer and No RRI representative has authority to modify any of these Terms.
  2. Terms and Conditions: By signing up and registering for this Virtual UPW Event, Customer is agreeing to be bound by these Terms, including all the Terms and Conditions herein. These Terms are governed by the laws of the State of California.
  3. Dates, times, and structure of the Virtual UPW Event are subject to change.
  4. RRI reserves the right to terminate this enrollment for any reason it deems appropriate. Tuition credits and refunds will be reviewed on a case-by-case basis.
  5. Assignment: This agreement may not be assigned to another individual or entity without express written approval of RRI.
  6. Further Releases: At RRI’s sole discretion, RRI may require you to agree to additional terms and conditions to attend the Virtual UPW Event. Such additional terms shall be in addition to, and shall not supersede these Terms, and these Terms shall continue in full force and effect.
  7. Personal Use and No Recording: You agree that by participation in or attending this Virtual UPW Event, you expressly agree not to record by audio, video, photography or any other means, any portion of this Virtual UPW Event, nor will you publish, post on the internet or otherwise make publicly available any recording of any portion of this Virtual UPW Event. You also understand and agree that all written and/or electronic materials provided by RRI in connection with the Virtual UPW Event are protected by the copyright laws, and you agree not to use any and all such written/electronic materials in any form after this Virtual UPW Event, other than for your personal use.